Returns & Exchanges

At Just Herbs, we strive to ensure your Ayurvedic beauty experience is seamless, allowing returns or exchanges for damaged or incorrect items within 7 days of delivery. We are committed to your satisfaction and will guide you through every step of the process to ensure a hassle-free resolution.

1

Initiate Request

Email our customer support team at [email protected] with your order ID and clear photographs of the product and its packaging.

2

Quality Review

Our specialized team will review your request and the provided images to verify the concern within 24 to 48 hours.

3

Reverse Pickup

Once approved, we will schedule a reverse pickup from your address; please ensure the product is unused and in its original herbal packaging.

4

Resolution

After the returned product reaches our warehouse and passes quality checks, we will process your replacement or store credit immediately.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing